Complaints

We will reply to any complaints that we receive. For more detailed information, please download a copy of the Old Mutual Investment Group complaints policy. Complaints that are submitted in terms of the Financial Advisers and Intermediary Services Act, 37 of 2002 should be in writing and can be addressed to our Compliance and Information officers.

If you are dissatisfied with our response, you may elect to contact the Ombud for Financial Services at :

FAIS Ombud
Name: Ms Noluntu Bam
Postal Address: PO Box 74571, Lynwood Ridge, 0040
Telephone: +27 12 470 9080
Fax: +27 12 348 3447
Email: info@faisombud.co.za